Service Desk Analyst – Peterborough

Ref: 3004762

Service Desk Analyst – Peterborough

An exciting opportunity has arisen for a Service Desk Analyst on a contract to permanent basis. You will be joining a young and vibrant team and will be working on a shift based rota 5 days a week, 7.5 hour days between 07:00 – 21:30

As a Service Desk Analyst you will be responsible for answering incoming contacts from customers and to accurately log incidents ensuring all relevant details captured whilst logging the incident. Provide a single point of contact and ensure that all incidents are managed from start to resolution with a high first time fix rate

Technical Skills:

  • Windows Operating Systems
  • Citrix (Preferred)
  • Cisco Telephony Systems (Preferred)
  • Hardware troubleshooting of both desktop and server hardware
  • Application support of Microsoft Office, Lotus Notes and common windows applications from vendors such as Adobe, Symantec, McAfee etc.

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