Most Asked Archives - Lucid Support

Are the engineers you supply Lucid employees?

Global Exposure — Mon, 15 Feb 2021 13:30:07 +0000

Lucid employs a small team of in house technicians who we send out on customer sites and engagements. Should our own engineers not be available or not have the exact skill match we turn to our associate pool of consultants. These consultants have prior successful delivery engagements with us, and are already screened and vetted. We will also launch thorough campaigns to locate and vet qualified consultants for the required assignment.

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What are your rates/fees?

Global Exposure — Mon, 15 Feb 2021 13:29:49 +0000

We pride ourselves on a highly cost-effective service that can save our clients money, as well as offering lasting value. Due to the vast amount of different skills we can source we are unable to provide a single, accurate service figure. However, guideline rates can be found within our brochure, and a bespoke rate card can also be provided on request.

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Do you work in the public sector?

Global Exposure — Mon, 15 Feb 2021 13:29:02 +0000

Yes, we have extensive experience providing comprehensive resource solutions across the public sector and local and central government. Lucid are a Tier 1 and Crown Commercial Services accredited supplier, and can supply security cleared technical consultants and full project delivery teams. We have our own specialist in house Public Sector team, available to our clients 24/7. You can read more about our government and public sector work HERE.

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Which IT roles do you cover?

Global Exposure — Mon, 15 Feb 2021 13:27:10 +0000

We provide full resource solutions across the entire breadth of the tech industry, regularly placing roles including but not limited to:

Cloud Migration Engineers
Government Digital Services
Programme & Project Managers
Cyber Security Consultants
1st-4th Line Technical Analysts
Network/Server/Infrastructure
Rollout/Deployment/Installation
Software/Web Development
Project Coordination
Business/System/Test Analysis & Management
System/Architecture Design

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We haven’t outsourced before. How does it work?

Global Exposure — Mon, 15 Feb 2021 13:25:31 +0000

At Lucid we partner with our clients to provide a full resourcing service that removes all of the hassle and headache while keeping you in the driving seat. Everything we provide is tailored to meet the needs of your IT project or operation and fully bespoke to you. We begin by getting to know your business, spending time there if relevant, ensuring we’re fully aligned with your goals and are 100% clear on what you need.

We are communicative and clear throughout the process, including details on cost, timeframes and what you can expect when working with us. You’ll be provided with a dedicated Account Manager, so will always have a point of contact when you need to get in touch with us.

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How quickly can you get a candidate if we need urgent cover?

Global Exposure — Mon, 15 Feb 2021 13:24:53 +0000

We understand that businesses often need IT support because a project is running behind, there has been a delay in the hiring process or there is absenteeism in the staff team. In these and most other circumstances, time is of the essence. At Lucid, we pride ourselves on onboarding experienced, qualified IT professionals to your business at pace, usually in 24 hours.

Occasionally, extremely niche roles can take longer but your Account Manager will consult with and guide you on this, to assist with project planning and/or resource management.

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