8 Clarendon Dr, Wymbush, Milton Keynes, MK8 8ED01908 690000
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FAQ’S2021-03-05T12:29:07+00:00

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Most asked

Are the engineers you supply Lucid employees?2021-02-15T13:49:46+00:00

Lucid employs a small team of in house technicians who we send out on customer sites and engagements. Should our own engineers not be available or not have the exact skill match we turn to our associate pool of consultants. These consultants have prior successful delivery engagements with us, and are already screened and vetted. We will also launch thorough recruitment campaigns to locate and vet qualified consultants for the required assignment.

What are your rates/fees?2021-02-15T13:49:57+00:00

We pride ourselves on a highly cost-effective service that can save our clients money, as well as offering lasting value. Due to the vast amount of different skills we can source we are unable to provide a single, accurate service figure. However, guideline rates can be found within our brochure, and a bespoke rate card can also be provided on request.

Do you work in the public sector?2021-02-15T13:50:09+00:00

Yes, we have extensive experience providing comprehensive resource solutions across the public sector and local and central government. Lucid are a Tier 1 and Crown Commercial Services accredited supplier, and can supply security cleared technical consultants and full project delivery teams. We have our own specialist in house Public Sector team, available to our clients 24/7. You can read more about our government and public sector work HERE.

Which IT roles do you cover?2021-02-15T13:50:35+00:00

We provide full resource solutions across the entire breadth of the tech industry, regularly placing roles including but not limited to: 

  • Cloud Migration Engineers
  • Government Digital Services
  • Programme & Project Managers
  • Cyber Security Consultants
  • 1st-4th Line Technical Analysts
  • Network/Server/Infrastructure
  • Rollout/Deployment/Installation
  • Software/Web Development
  • Project Coordination
  • Business/System/Test Analysis & Management
  • System/Architecture Design
We haven’t used a recruitment agency before. How does it work?2021-02-15T13:51:07+00:00

Much more than an IT recruitment agency, at Lucid we partner with our clients to provide a full resourcing service that removes all of the hassle and headache while keeping you in the driving seat. Everything we provide is tailored to meet the needs of your IT project or operation and fully bespoke to you. We begin by getting to know your business, spending time there if relevant, ensuring we’re fully aligned with your goals and are 100% clear on what you need.

We are communicative and clear throughout the process, including details on cost, timeframes and what you can expect when working with us. You’ll be provided with a dedicated Account Manager, so will always have a point of contact when you need to get in touch with us.

How quickly can you get a candidate started with us if we need urgent cover?2021-02-15T13:51:28+00:00

We understand that businesses often need IT support because a project is running behind, there has been a delay in the recruitment process or there is absenteeism in the staff team. In these and most other circumstances, time is of the essence. At Lucid, we pride ourselves on onboarding experienced, qualified IT professionals to your business at pace, usually in 24 hours. We even have in house technical experts who we can deploy to your business without delay.

Occasionally, extremely niche roles can take longer but your Account Manager will consult with and guide you on this, to assist with project planning and/or resource management.

Support & Contact

Where do I stand if I’m unhappy with the candidate supplied?2021-02-15T13:50:29+00:00

In the event of an issue we can first look to mediate and attempt to resolve the problem. However, it’s essential to us that the consultant we supply fulfils your criteria so, should this fail, the agreement can be terminated and a suitable replacement found. 

Our robust QA processes mean that much more often than not we successfully place the right consultants with the right operation first time. Additionally, as we communicate closely with both clients and candidates, we are almost always able to deal with any issues before they become problematic.

What IT skills can you provide us with?2021-02-15T13:50:03+00:00

Lucid Support has an extensive pool of associate engineers across the whole IT spectrum as well as having access to an ever growing in-house database and the very best online recruitment platforms. This allows us to supply and deliver any resource from a Service Desk Analyst to an Interim CIO/CTO, as well as whole project teams.

How do I speak to you about our IT recruitment needs?2021-02-15T13:49:35+00:00

We’re on hand and primed to help as soon as you need us, so for an immediate consultation call 01908 690000, email info@lucid-support.com or click below to send us a message online. We look forward to partnering with you.

Do you provide candidates for remote work as well as onsite?2021-02-15T13:51:16+00:00

Whatever kind of IT support you need, we are primed to provide it. We can manage the supply of equipment and facilitate any necessary handover of hardware. We can also support access to your Cloud or remote systems, ensuring new consultants are quickly up and running, regardless of whether or not they are positioned onsite.

Why choose us?

Why should I choose Lucid for my IT recruitment needs?2021-02-19T13:06:53+00:00

When you partner with Lucid, you’ll benefit from 125 combined years of experience within specialist technology recruitment. We know both the tech and recruitment industry like the back of our hand, because we don’t try to be a ‘do it all’ agency. 

Our service is based on honesty, integrity and hard work — and we never tell our clients what we think they want to hear just to win business. Instead, we live our values, working transparently and tirelessly to provide a partnership and service you can trust from beginning to end.

What is your USP? Why should I not just go to a “top 5” agency?2021-02-15T13:50:45+00:00

Lucid Support Services are a SME business, and are able to offer a personalised level of service that just isn’t possible via a High Street or national chain. Every member of our account management and service delivery team are dedicated to providing lasting value, so much so that clients usually become long term working partnerships.

We work with our clients not only to identify suitable consultants but to also support with statement of works, project coordination and scheduling, as well as benchmarking for future needs rather than being reactive. We can do this because we truly get to know your business and operational goals.

Whereas some businesses spend on large overheads and huge advertising campaigns, our focus at Lucid is operating dynamically and providing a service that is always tailored to need. Our agile approach and willingness to flex is a core part of what keeps our partner relationships with clients successful and long lasting.

About us

Which areas of the UK do you supply IT contractors to?2021-02-15T13:50:53+00:00

We provide recruitment solutions throughout the UK, as well as into some parts of Europe. Whether you have IT recruitment needs in London, Belfast, Cardiff, Edinburgh or anywhere in between, we’re primed to help. Our clients are based across the UK and we have an extensive live pool of experienced IT professionals available in various locations. We also have capabilities to provide remote IT experts to support your projects.

What accreditations do you have?2021-02-15T13:50:24+00:00

We are:

  • G-Cloud and Digital Outcomes Approved
  • ISO9001 & ISO27001 Certified
  • ARC Gold Members
  • Crown Commercial Service Supplier

Read our latest insights

If you would like to keep up to date with our latest insights, we have a number of articles available for you to keep up to date with what’s going on in tech and recruitment.

Read our Insights

Need Our Help With Recruitment?

Lucid is able to provide full teams or individual specialists of experienced deployment staff across the whole of the UK including Project Managers, Architects, PMO/PSO, Team Leaders, Engineers, Schedulers, Coordinators, Trainers, Floor-Walkers and Support Staff, all of whom have delivered previous successful projects within various challenging environments and come with glowing references.

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What our clients say about us

Very happy with the service provided, all candidates have been of a very high standard

Deployment Manager, Large Value-added Reseller
A complete pleasure to work with, communication and response times are as good as I can hope for. We fully trust Matt and our account management team and are able to be honest about our requirements. Every effort is always made to rectify any issue or concern
Engineering Manager, National Outsourcing
Without doubt, one of the best 3rd party partners we have ever worked with
Resource Manager, UK Based Worldwide IT Distribution
We are very happy with the service provided by Lucid, especially when requesting last minute candidates and difficult locations. The response times are great, the account management team are helpful and most importantly honest
Resource Manager, Systems and Software Integration Specialist
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