FAQs
If you would like assistance answering a question that you have about our services, read through our answers to our most commonly asked questions
Most Asked
We understand that businesses often need IT support because a project is running behind, there has been a delay in the hiring process or there is absenteeism in the staff team. In these and most other circumstances, time is of the essence. At Lucid, we pride ourselves on onboarding experienced, qualified IT professionals to your business at pace, usually in 24 hours.
Occasionally, extremely niche roles can take longer but your Account Manager will consult with and guide you on this, to assist with project planning and/or resource management.
At Lucid we partner with our clients to provide a full resourcing service that removes all of the hassle and headache while keeping you in the driving seat. Everything we provide is tailored to meet the needs of your IT project or operation and fully bespoke to you. We begin by getting to know your business, spending time there if relevant, ensuring we’re fully aligned with your goals and are 100% clear on what you need.
We are communicative and clear throughout the process, including details on cost, timeframes and what you can expect when working with us. You’ll be provided with a dedicated Account Manager, so will always have a point of contact when you need to get in touch with us.
We provide full resource solutions across the entire breadth of the tech industry, regularly placing roles including but not limited to:
Cloud Migration Engineers
Government Digital Services
Programme & Project Managers
Cyber Security Consultants
1st-4th Line Technical Analysts
Network/Server/Infrastructure
Rollout/Deployment/Installation
Software/Web Development
Project Coordination
Business/System/Test Analysis & Management
System/Architecture Design
Yes, we have extensive experience providing comprehensive resource solutions across the public sector and local and central government. Lucid are a Tier 1 and Crown Commercial Services accredited supplier, and can supply security cleared technical consultants and full project delivery teams. We have our own specialist in house Public Sector team, available to our clients 24/7. You can read more about our government and public sector work HERE.
We pride ourselves on a highly cost-effective service that can save our clients money, as well as offering lasting value. Due to the vast amount of different skills we can source we are unable to provide a single, accurate service figure. However, guideline rates can be found within our brochure, and a bespoke rate card can also be provided on request.
Lucid employs a small team of in house technicians who we send out on customer sites and engagements. Should our own engineers not be available or not have the exact skill match we turn to our associate pool of consultants. These consultants have prior successful delivery engagements with us, and are already screened and vetted. We will also launch thorough campaigns to locate and vet qualified consultants for the required assignment.
Support & Contact
Whatever kind of IT support you need, we are primed to provide it. We can manage the supply of equipment and facilitate any necessary handover of hardware. We can also support access to your Cloud or remote systems, ensuring new consultants are quickly up and running, regardless of whether or not they are positioned onsite.
We’re on hand and primed to help as soon as you need us, so for an immediate consultation call 01908 690000, email info@lucid-support.com or click below to send us a message online. We look forward to partnering with you.
Lucid Support has an extensive pool of associate engineers across the whole IT spectrum as well as having access to an ever growing in-house database and the very best online recruitment platforms. This allows us to supply and deliver any resource from a Service Desk Analyst to an Interim CIO/CTO, as well as whole project teams.
In the event of an issue we can first look to mediate and attempt to resolve the problem. However, it’s essential to us that the consultant we supply fulfils your criteria so, should this fail, the agreement can be terminated and a suitable replacement found.
Our robust QA processes mean that much more often than not we successfully place the right consultants with the right operation first time. Additionally, as we communicate closely with both clients and candidates, we are almost always able to deal with any issues before they become problematic.
Why Choose Us?
Lucid Support Services are a SME business, and are able to offer a personalised level of service that just isn’t possible via a High Street or national chain. Every member of our account management and service delivery team are dedicated to providing lasting value, so much so that clients usually become long term working partnerships.
We work with our clients not only to identify suitable consultants but to also support with statement of works, project coordination and scheduling, as well as benchmarking for future needs rather than being reactive. We can do this because we truly get to know your business and operational goals.
Whereas some businesses spend on large overheads and huge advertising campaigns, our focus at Lucid is operating dynamically and providing a service that is always tailored to need. Our agile approach and willingness to flex is a core part of what keeps our partner relationships with clients successful and long lasting.
When you partner with Lucid, you’ll benefit from over 125 combined years of experience within specialist technology employment. We know both the tech and resourcing industry like the back of our hand, because we don’t try to be a ‘do it all’ agency.
Our service is based on honesty, integrity and hard work — and we never tell our clients what we think they want to hear just to win business. Instead, we live our values, working transparently and tirelessly to provide a partnership and service you can trust from beginning to end.
About Us
We are:
• ISO9001, ISO14001 & ISO27001 Certified
• Cyber Essentials Plus Certified
• Social Value Quality Mark Members
• FCSA Recruiter Partners
• Crown Commercial Services Approved
• G-Cloud 13 DSP and DOS6 Suppliers
• PSR SOW Accredited Suppliers
• Armed Forces Covenant Employers
• ARC Gold Members
• Disability Confident Members
• JobsAware Partners
• National Forest Supporters
• WEPS Supporters
We provide recruitment solutions throughout the UK, as well as into some parts of Europe. Whether you have IT recruitment needs in London, Belfast, Cardiff, Edinburgh or anywhere in between, we’re primed to help. Our clients are based across the UK and we have an extensive live pool of experienced IT professionals available in various locations. We also have capabilities to provide remote IT experts to support your projects.
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Get in touch with us today using our contact form, and let’s start a conversation.
We’re a 5-star trusted IT consultancy and project delivery service provider based in Milton Keynes.
Get in touch with us today using our contact form, and let’s start a conversation. We’re a 5-star trusted IT Consultancy and Project Delivery Service Provider based in Milton Keynes.
