1. Introduction
Lucid Support Services Ltd (“Lucid Support”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (lucid-support.com) or use our services.
We process personal data in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
2. Who We Are
Lucid Support Services Ltd provides employment and recruitment services, including assisting individuals in finding project-based work and supporting clients in sourcing staff and contractors .
Data Controller:
Lucid Support Services Ltd
Email: info@lucid-support.com
3. Information We Collect
We may collect and process the following categories of personal data:
a) Information you provide directly:
- Name, address, email, phone number
- CV, employment history, qualifications
- Identification documents (e.g. passport, right to work)
- Financial details (e.g. bank details for payroll)
- References and background checks
- Any other information you submit via forms or communication
b) Information collected automatically:
- IP address
- Browser type and device information
- Website usage data (cookies and analytics)
c) Information from third parties:
- Job boards and recruitment platforms
- Clients or referees
- Public sources such as LinkedIn
4. How We Use Your Data
We use your personal data to:
- Provide recruitment and employment services
- Match candidates with job opportunities
- Communicate with you regarding roles or services
- Manage payroll and administrative processes
- Comply with legal and regulatory obligations
- Improve our services and website
- Send marketing communications (where permitted)
5. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to provide our services
- Legal obligation – compliance with applicable laws
- Legitimate interests – running and improving our business
- Consent – where required (e.g. marketing communications)
6. Sharing Your Information
We may share your data with:
- Clients seeking candidates
- Payroll providers and professional advisors
- Regulatory authorities or government bodies
- IT and service providers supporting our operations
We ensure all third parties respect the security and confidentiality of your data.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purposes we collected it for
- Meet legal, accounting, or regulatory requirements
- Resolve disputes or enforce agreements
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact: info@lucid-support.com
10. Cookies
Our website uses cookies to:
- Improve functionality and user experience
- Analyse website traffic
- Support marketing efforts
You can control cookies through your browser settings.
11. International Data Transfers
Where we transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
