IT Assistant / 1^st Line Engineer

Salary up to £24,000 + Other excellent company benefits    

Watford, Permanent, full-time

Lucid Connect have an exciting opportunity for a keen and enthusiastic individual, to further their career in IT, as there will be exposure to many aspects of Internal IT in the business.

Our client is an experienced manufacturer of a wide range of pharmaceutical and health and beauty products.

Reporting to the IT Manager, the successful applicant will be assisting with various IT requirements in the business and will be part of a small IT on-site team.

Duties will include:

• Assisting the IT Manager with any IT related tasks including: PC/Laptop configuration, project tasks, daily checks, re-occurring business system tasks
• Providing 1^st line IT support to the business, dealing with walk-ins, ad-hoc calls and being able to escalate to 3^rd party external support when required.
• Being an IT person, as part of a small team on-site dealing with any user requirements.
• Making sure joiners/leavers procedures are dealt with in good time and in full.
• Making sure spare pre-configured equipment exists, so that devices can be replaced/distributed in good time when required.
• Creating/maintaining user accounts in the company’s business system, as-well as other company applications.
• Carrying out various IT related daily checks.
• Documenting and supporting the companies numerous Microsoft Excel and Microsoft Access databases that have been previously developed in-house.
• Assist in maintaining and developing the company’s intranet solution (SharePoint)
• Monitoring internal and external IT ticketing systems, escalating/chasing tickets when required and fundamentally keep the systems up to date and tidy.

Skills and experience required:

• A minimum of 12 months recent experience within an IT support environment.
• A proactive personality who is willing to learn and grow within an organisation
• Windows and MS Office.
• Excellent written and verbal communication.
• Right to work in the UK (unfortunately no sponsorship is available)
• Must possess a full UK driving licence and a car, as travelling between two sites in Watford will be required.