Service Desk Analyst – Derby – 9-month contract

We are currently recruiting for an experienced Service Desk Analyst Derby on an initial 9 month contract. The successful candidate will be responsible for the administration and support of various vendor applications as well as bespoke software.

Job Duties:

• 1st and 2nd line technical support over the phone, via email and with remote log on
• Monitoring systems within a Network Operation Centre (NOC), so will suit an analytically minded individual to monitor and analyse bespoke data
• Supporting users with technical issues including: Software, Hardware and basic Network issues User support for: Windows 7/10, Office 2010/Office 365
• Basic Networking and Remote working (VPN) and basic support for VoIP
• Server monitoring and Server Alerts monitoring, ensuring prompt action is taken to troubleshoot/ escalate issues.
• Experience working with/ supporting SQL
• Active Directory and Exchange experience ideal

If you are available and interested, then please apply for further details.