Permanent Positions, Salary £30,000 + £2k annual Bonus + Company Car + Excellent company benefits

Working week Monday to Friday, Engineer to be at first call for 9:30am

Due to ongoing success, our client, a market leader in Printing Equipment and Supplies are expanding their Field Service Engineer teams!

We are supporting them to recruit for Service and Repair Field Service Engineers, to maintain, fix and service the Print Finishing Manufacturers equipment on customer premises.

This is a customer facing role, Engineers must maintain the highest level of customer service. Due to the nature of this role, candidates must hold a valid driving licence with no more than 6 points. Company training will be provided and conducted at their headquarters.

Effective Communication:

•Ensure that Clients are informed of your estimated time of arrival and updated as required.

• Ensure that the Service Desk is informed as early as possible to any potential issues.

• Report back, in writing, any Client concerns or worries

Accurate Administration:

• Ensure correct charges are added to Calls and that the Client understands them when signing off.
• Ensure correct, detailed, information is recorded for each Call within the system, include photos where necessary.
• Ensure Timesheets and Expense Forms are accurate and submitted in a timely manner. 

Management of Company Equipment:

• Keep car roadworthy and legal at all time by ensuring timely servicing, MOT, tyre replacements, etc.
• Ensure that you have the correct tools for the job and that they are in a good working condition.
• Ensure that any Car Stocks are up to date, timely replenished and accurately logged. Personal

Training and Outlook:

• Always relay a positive attitude.
• Ensure that every effort is made to have a clear understanding of Company policies and expectations.
• Always follow procedures, as in Company Handbook.
• Ensure that you highlight any training that would benefit your role.
• Always be presentable as this is a Customer Facing role.

For further information or to apply for this role please contact Natalie Harwood nharwood@lucid-connect.com 01908 690000