IT Support Specialist

JOB TYPE: CONTRACT

JOB ID: 41291

SALARY TYPE: HOURLY

PER DAY PAY: From GBP £200.00 to GBP £250.00

Vacancies: 2

ADDED DATE: 06-03-2024

JOB DESCRIPTION:

Technical Support Engineer – Central London – 12 Months – Inside IR35

Role Overview

Lucid are proud to be working with an established IT Service organisation on a new IT Engineering role in Central London. This role will be to provide end-user support in the global technology environment of a leading financial company, including desktop support, network administration, and telephony. Offer incident solutions promptly or escalate to the appropriate IT team.

Key Responsibilities

• Provide end-user support for software, hardware, and critical incidents
• Manage technology incidents, prioritizing mission-critical cases 
• Escalate issues to relevant IT teams when necessary
• Support computer hardware/software and provide vendor escalation for end-users

Required Skills & Experience

• 3+ years of enterprise desktop support experience with software and hardware issues
• Excellent customer service and interpersonal skills
• Ideally a bachelor’s degree in information systems or related field (or equivalent experience)
• ServiceNow ticketing system experience
• Proficient in troubleshooting and repairing PCs, laptops, Macs, tablets, mobile phones, printers
• Knowledge of Cisco telephony, VoIP, BES, and networking practices
• Strong knowledge of Windows OS, O365, VPN, Active Directory, Exchange
• Experience with systems like SEE, SEP, Agresso, Bomgar

Desired Skills

• Experience in the financial services industry
• Understanding of travel/hospitality technology landscape

If you feel this role suitable, please apply,

Due to a high influx of applications we are only able to respond to profiles we deem relevant for the opportunity.