Monday to Friday

Covering one site in Birmingham and one site in Tamworth

Our client is a Managed Services Provider/ Technology Solutions provider with an exciting opportunity to join their dedicated technical team.

This is a full time, permanent role, offering an immediate start for a dedicated Onsite Support Engineer who enjoys working within a busy and fast paced technical environment.

The successful candidate will be required to complete a satisfactory DBS check.

The successful candidate will also be required to travel between the Birmingham Site and the Tamworth Site.

Role Responsibilities:

• Responding to and resolving technical queries from end users and VIPs
• MDM administration
• Apple Mac application packaging
• Desktop troubleshooting
• Ensuring Customer Documentation is kept up to date.
• Working with the team to identify and implement changes to the Customer Environments to address common issues.
• Assisting with project delivery and roll out of equipment.
• Providing the highest level of Customer Service

Key Skills & Experience

• Experience in supporting Apple MacOS
• Experience in supporting Windows Desktop
• Strong people skills
• Strong grasp of networking fundamentals TCP/IP DNS DHCP
• Able to be self-sufficient and driven.
• Willing to learn new skills.
• Experience of troubleshooting issues with AV equipment
• Experience of troubleshooting issues with printers and network shares
• Ability to provide VIP support both remote and face to face.
• Detail oriented and organised
• Have an ability to work independently, autonomously and take initiative.
• Can multi-task and proactively manage various issues and conflicting priorities?
• Have strong and effective written and verbal communication skills.

Desirable Skills and Experience:

• MDM (Mobile Device Management) Especially
• ADE (Apple Device Enrolment, previously DEP)
• Application packaging
• Jamf Pro
• Jamf Connect
• HP enterprise switching
• Hyper V? ->
• SonicWALL console
• Familiarity with AT, Confluence, Office365, AD
• Win Server 2012+