Our Milton Keynes client is currently looking for a Dynamics 365 Support Engineer for a permanent role. In this role, you will be responsible for providing technical support and troubleshooting assistance for Dynamics 365 Customer Engagement (CE) and Finance & Operations (FP&O) solutions. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a solid understanding of Dynamics 365 applications, to effectively address and resolve issues raised by our associates.

Suitable applicants would be comfortable with the following:

• Solid commercial experience in technical support and troubleshooting assistance for Dynamics 365 Customer Engagement (CE) and Finance & Operations (FP&O) solutions.
• Proficiency in diagnosing and resolving issues related to Dynamics 365 CE, FP&O, including but not limited to configuration errors, data discrepancies, and integration issues.
• Commercial experience in providing technical support and troubleshooting assistance for Dynamics 365 Customer Engagement (CE) and Finance & Operations (FP&O) solutions.
• Strong understanding of Dynamics 365 (CE and FP&O) application architecture, functionalities, and modules, with hands-on experience in system configuration, customisation, and administration.
• Proficiency in diagnosing and resolving issues related to Dynamics 365 CE, FP&O, including but not limited to configuration errors, data discrepancies, and integration issues.
• Experience with incident management processes, ticketing, and project management systems (e.g., ServiceNow, JIRA), and ITIL best practices.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI) and other Microsoft technologies is an advantage.
• Relevant certifications in Dynamics 365 applications (e.g., Dynamics 365 Fundamentals, Dynamics 365 CE/CRM) are desirable.

If this opportunity is of interest and you would like to be considered please do not hesitate to apply and the team will endeavour to get back in contact.