Platform Support Engineer

JOB TYPE: PERMANENT

JOB ID: 41500

SALARY TYPE: ANNUAL

SALARY RANGE: From GBP £40,000.00 to GBP £45,000.00

Vacancies: 2

ADDED DATE: 25-06-2024

JOB DESCRIPTION:

Platform Engineer

Our Milton Keynes client is currently looking for a Platform Engineer who can provide support to internal and external users for bespoke applications and the platform it hosts. The primary role of the team is to support users via escalations from the Service Desk when issues are reported, but additionally to proactively monitor and manage the platform and application estate to prevent incidents from occurring.

There is also a growth capability in Operational Acceptance Testing, where we validate the knowledge, monitoring and alerting for any new or changed applications and services being handed over into an operational run-state from development teams and third parties.

 

Skills and Experience:

Essential:

• Previous experience working in a Platform or Application support role, or similar.
• Familiarity with public cloud platforms (particularly Microsoft Azure) and cloud computing concepts.
• Experience working with development teams and accepting applications into support.
• A good understanding of Linux from navigating the file system to setting up scheduled jobs.
• Problem solving and logical mindset with the ability to analyse problems in applications and cloud infrastructure.
• A passion for personal development, always looking at new technologies and how they work.
• Excellent documentation skills.
• Able to work effectively either in a team or alone, keeping service tickets up to date.

 

Highly Desirable:

• Experience with the software development lifecycle and the tools used such as CI/CD pipelines.
• Knowledge of Red Hat AMQ, Apache Artemis, and IBM MQ.
• Working knowledge of networking technologies, such as routing and switching.
• Experience with automation tooling such as Ansible.
• Familiarity with Kubernetes and containerisation.
• Understanding of DevOps principles and the relationship between Development and Ops.
• Basic scripting experience in PowerShell, Python or Bash.
• Experience in using monitoring and observability tools, such as Prometheus and Grafana, configuring dashboards, setting up alerts, etc.

 

Desirable:

• Experience in Agile and/or Scaled Agile Framework (SAFe) methodologies
• Experience with destructive application testing using testing tools such as JMeter.
• Qualities:
• Comfortable working in a fast-paced environment.
• Excellent communication skills.
• Success-driven and customer orientated mindset.
• Collaborative and pragmatic.
• Excellent people skills.
• Attention to detail in all aspects of work.

 

Working Location & Hours:

Minimum of 2 office days per week) on a 37.5 hours per week working pattern.

Ad-hoc basis due to the nature of support in a 24/7 business model.

This role also requires the participation along with other Platform Support Engineers in our on-call rota for paid on-call support, expected to be one week in four, for any out-of-hours escalations or major incidents.

 

If you’re available and interested, then please apply for full details.