Senior Platform Support Engineer

JOB TYPE: PERMANENT

JOB ID: 41548

SALARY TYPE: ANNUAL

SALARY RANGE: From GBP £50,000.00 to GBP £55,000.00

Vacancies: 1

ADDED DATE: 18-07-2024

JOB DESCRIPTION:

Senior Platform Support Engineer £50,000- £55,000 per annum

Milton Keynes

Hybrid (2 Days per week onsite)

Our Milton Keynes client is currently looking for a Senior Platform Support Engineer who can provide support to internal and external users for bespoke applications and the platform it hosts. The primary role of the team is to support users via escalations from the Service Desk when issues are reported, but additionally to proactively monitor and manage the platform and application estate to prevent incidents from occurring.

There is also a growth capability in Operational Acceptance Testing, where we validate the knowledge, monitoring and alerting for any new or changed applications and services being handed over into an operational run-state from development teams and third parties.

 

Role responsibilities:

• Responding to incident escalations and monitoring alerts, providing support in any outages affecting products or platforms.
• Supporting a bespoke application estate, consisting of mostly Java applications with a smaller subset of .Net applications including front-end web applications.
• Supporting the Major Incident Review process by identifying the underlying root cause for service affecting incidents, working with other teams within Technology, Software Engineering, Cloud Platform and Infrastructure.
• Manage escalations to third party suppliers and seeing escalated issues through to resolution.
• Providing proactive fixes based of monitoring events; clearing log files on production servers outside of office hours, clearing message build up from stale queues.
• Implementing monitoring and observability of our applications.
• Performing Operational Acceptance testing (OAT) of any new or changed services coming into Technology Operations from either our internal development teams or third parties.
• Updating and maintaining a service knowledge base.
• Providing support for SIS’ core message orientated middleware platforms, IBM MQ, Apache Artemis, and Red Hat AMQ.
• Supporting Microsoft Azure PaaS services including, Service Bus, Azure Kubernetes Service (AKS) and Azure Cache for Redis.
• Support the advancement of support, monitoring and service transition/acceptance strategies.
• Support and develop other team members encouraging a continuous improvement mindset across the wider team.
• Deputise for the Technology Operations Manager in support matters as needed.
• Ability to guide and mentor junior team members.

Skills and Experience:

Essential:

• Proven experience working in a Platform or Application support role, or similar.
• Familiarity with public cloud platforms (particularly Microsoft Azure) and cloud computing concepts.
• Experience working with development teams and accepting applications into support.
• A good understanding of Linux from navigating the file system to setting up scheduled jobs.
• Problem solving and logical mindset with the ability to analyse problems in applications and cloud infrastructure.
• A passion for personal development, always looking at new technologies and how they work.
• Excellent communication and documentation skills.
• Extensive experience in using monitoring and observability tools, such as Prometheus and Grafana, configuring dashboards, setting up alerts, etc.
• Experience with the software development lifecycle and the tools used such as CI/CD pipelines.
• Scripting experience in PowerShell, Python or Bash.
• Able to work effectively either in a team or alone, keeping service tickets up to date.

 

Highly Desirable:

• Knowledge of message orientated middleware such as Red Hat AMQ, Apache Artemis, or IBM MQ.
• Experience with automation tooling such as Ansible or StackStorm.
• Familiarity with Kubernetes and containerisation.
• Understanding of DevOps principles and the relationship between Development and Ops.
• Working knowledge of networking technologies, such as routing and switching.

 

Desirable

• Experience in Agile and/or Scaled Agile Framework (SAFe) methodologies.
• Experience with destructive application testing using testing tools such as JMeter.

 

Working Location & Hours:

Minimum of 2 office days per week) on a 37.5 hours per week working pattern.

Ad-hoc basis due to the nature of support in a 24/7 business model.

This role also requires the participation along with other Platform Support Engineers in our on-call rota for paid on-call support, expected to be one week in four, for any out-of-hours escalations or major incidents.

If you’re available and interested, then please apply for full details.