L2 Support Engineer

JOB TYPE: CONTRACT

JOB ID: 41567

SALARY TYPE: DAILY

PER DAY PAY: From GBP £160.00 to GBP £160.00

Vacancies: 1

ADDED DATE: 24-07-2024

JOB DESCRIPTION:

Overview

We are seeking a talented L2 Support Engineer to join our dynamic team based in Wolverhampton. The ideal candidate will have a passion for providing exceptional customer service and technical support to end users. As an L2 Support Engineer, you will play a vital role in ensuring the smooth operation of our systems and providing high-quality support to our users.

 

Responsibilities

• Provide second level technical support to end users, including troubleshooting and resolving hardware, software, and network issues
• Perform password resets and account management tasks in Active Directory
• Conduct asset audits and maintain accurate inventory of hardware and software
• Collaborate with L1 support team to escalate and resolve complex technical issues
• Install, configure, and maintain Windows operating systems and applications
• Document support procedures and user guides to enhance knowledge sharing and user empowerment

 

Day-to-Day

• Responding to escalated support tickets and providing timely resolution
• Assisting with onboarding and offboarding of employees, including account setups and hardware provisioning
• Collaborating with cross-functional teams to resolve technical issues and improve support processes
• Conducting regular asset audits and updating inventory records
• Providing user education and proactive support to enhance end user experience

 

Duration: 12 months +

 

Working Days: 2 days per week (ideally Tuesday and Wednesday)

 

You will be required to travel to their Manchester Office once a month. 

 

Please apply for further information.