L2 Support Engineer

JOB TYPE: CONTRACT

JOB ID: 41567

SALARY TYPE: DAILY

PER DAY PAY: From GBP £160.00 to GBP £160.00

Vacancies: 2

ADDED DATE: 24-07-2024

JOB DESCRIPTION:

Job Title: 2^nd Line Support Engineer

Contract Duration: 6 months

Working Location: Onsite – Wolverhampton

Working Days: 2 days per week (ideally Tuesday and Wednesday)

Start Date: ASAP

 

Overview

We are seeking a talented L2 Support Engineer to join our dynamic team based in Wolverhampton. The ideal candidate will have a passion for providing exceptional customer service and technical support to end users. As an L2 Support Engineer, you will play a vital role in ensuring the smooth operation of our systems and providing high-quality support to our users.

 

Responsibilities

• Provide second level technical support to end users, including troubleshooting and resolving hardware, software, and network issues
• Perform password resets and account management tasks in Active Directory
• Conduct asset audits and maintain accurate inventory of hardware and software
• Collaborate with L1 support team to escalate and resolve complex technical issues
• Install, configure, and maintain Windows operating systems and applications
• Document support procedures and user guides to enhance knowledge sharing and user empowerment

 

Day-to-Day

• Responding to escalated support tickets and providing timely resolution
• Assisting with onboarding and offboarding of employees, including account setups and hardware provisioning
• Collaborating with cross-functional teams to resolve technical issues and improve support processes
• Conducting regular asset audits and updating inventory records
• Providing user education and proactive support to enhance end user experience

 

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

 

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.