Technical Support Engineer

JOB TYPE: PERMANENT

JOB ID: 41667

SALARY TYPE: ANNUAL

SALARY RANGE: From GBP £33,000.00 to GBP £38,000.00

Vacancies: 2

ADDED DATE: 02-10-2024

JOB DESCRIPTION:

Technical Support Engineer

Monday to Friday (onsite- Central London)

8am-5pm

Up to £38,000 DOE

 

Our client is a Managed Services Provider/ Technology Solutions provider with an exciting opportunity to join their dedicated technical team based on their client site. This is a full time, permanent role, offering an immediate start for a dedicated Technical Support Engineer who enjoys working within a busy and fast paced technical environment. This role has been created due to company growth and winning new contracts and would suit a highly competent individual with strong and effective communication skills.

 

The successful candidate will be required to complete a satisfactory DBS check.

 

ROLE RESPONSIBILITIES:

• Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices.
• Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer on a 1:1 or bulk basis 
• Monitor and managed actively deployed and stock devices for utilisation and replenishment requirements
• Ensure the smooth deployment and operating of core applications and agents
• Ensure devices are kept up to date with the latest security fixes prior to entering production
• Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
• Work with Academia and the customer to implement, refine and adopt best practices, change management and service criteria
• Perform basic hardware and software troubleshooting techniques to rectify any issues encountered with endpoint devices
• Manage the wiping / locating of lost/stolen devices when required
• Run management/business reports to determine service metrics and utilisation, along

 

KEY SKILLS & EXPERIENCE

• Fundamental understanding of network connectivity and troubleshooting
• Fundamental understanding of endpoint hardware, operating systems, and software
• Fundamental knowledge of device management; including JAMF, Intune and MECM/SCCM, Active Directory and Group Policy
• Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
• A keen attention to detail. Process orientated and driven. Exceptional standards in quality of work
• Able to work independently and as part of a team
• Good written, verbal, and inter-personal communication skills
• Good planning and time management skills
• Ability to meet deadlines and service targets outlined by our contract with the customer. Able to manage customer expectations and report back requested information in a timely fashion
• Fundamental understanding of cyber security and protective measures implemented to enhance security
•  

CERTIFICATION REQUIREMENTS

• Jamf 200
• MS-900
• MD-102
• MS-102

 

PERSON SPECIFICATION

• Exceptional standards in quality of work
• Productive and efficient
• Excellent grasp of job-related knowledge
• Organised and methodical approach
• Establishes and maintain constructive working relationships; team player
• Enthusiastic communicator
• Deadline achiever
• Excellent time management
• Manage customer expectations and timely report back requested information

 

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.  If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

 

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.