Service Operations Manager

JOB TYPE: CONTRACT

JOB ID: 41695

SALARY TYPE: DAILY

PER DAY PAY: From GBP £300.00 to GBP £350.00

Vacancies: 1

ADDED DATE: 17-10-2024

JOB DESCRIPTION:

Service Operations Manager – London – Temp to perm

 

Here at Lucid we have an exciting opportunity for a Service Operations Manager to lead a team of onsite IT technicians delivering high-quality End User Compute (EUC) and operational IT support across various customer sites in London and surrounding areas.

 

Key Responsibilities:

• Lead, mentor, and manage a team of onsite IT technicians delivering EUC support.
• Oversee recruitment, onboarding, training, and development to build and retain a high-performing team.
• Conduct regular performance reviews, 1:1 meetings, and establish personal development plans to motivate and enhance team capabilities.
• Manage team scheduling and resource allocation, ensuring effective coverage and operational consistency.
• Oversee the delivery of IT services and support in line with agreed SLAs and KPIs.
• Collaborate and align operational practice and delivery with our Remote service desk team.
• Monitor incident resolution, escalations, and communication, ensuring adherence to processes and standards
• Lead technical projects, such as hardware upgrades, software rollouts, and service transitions.
• Develop project plans and manage timelines, risks, and deliverables.

 

Additional Requirements:

• Willingness to travel across London and other regions as required.
• Full UK driving license preferred.
• Ability to obtain BPSS and SC clearance

 

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.