Service Operations Manager

JOB TYPE: CONTRACT

JOB ID: 41695

SALARY TYPE: DAILY

PER DAY PAY: From GBP £300.00 to GBP £350.00

Vacancies: 1

ADDED DATE: 17-10-2024

JOB DESCRIPTION:

Service Operations Manager – London – Temp to perm

 

Here at Lucid we have an exciting opportunity for a Service Operations Manager to lead a team of onsite IT technicians delivering high-quality End User Compute (EUC) and operational IT support across various customer sites in London and surrounding areas.

 

Key Responsibilities:

• Lead, mentor, and manage a team of onsite IT technicians delivering EUC support.
• Oversee recruitment, onboarding, training, and development to build and retain a high-performing team.
• Conduct regular performance reviews, 1:1 meetings, and establish personal development plans to motivate and enhance team capabilities.
• Manage team scheduling and resource allocation, ensuring effective coverage and operational consistency.
• Oversee the delivery of IT services and support in line with agreed SLAs and KPIs.
• Collaborate and align operational practice and delivery with our Remote service desk team.
• Monitor incident resolution, escalations, and communication, ensuring adherence to processes and standards
• Lead technical projects, such as hardware upgrades, software rollouts, and service transitions.
• Develop project plans and manage timelines, risks, and deliverables.

 

Additional Requirements:

• Willingness to travel across London and other regions as required.
• Full UK driving license preferred.
• Ability to obtain BPSS and SC clearance