Senior IT Services Manager

JOB TYPE: CONTRACT

JOB ID: 42952

SALARY TYPE: DAILY

PER DAY PAY: From GBP £0.00 to GBP £0.00

Vacancies: 1

ADDED DATE: 11-12-2024

JOB DESCRIPTION:

Senior IT Services Manager

Edinburgh - Hybrid - 12 Month Contract - Inside IR35

 

We are seeking an experienced IT Services/Operations Manager, to join our Edinburgh based customer on a long-term engagement. This position will have high visibility across the organisation, working with senior stakeholders to influence key decisions across the Global Tech Team including Infrastructure support, Application development and IT support teams. Program Management and Delivery management experience in driving an application development and support program (multiple projects) will be an added advantage.

Work with project team’s leaders to assess their current need, align with their business needs, develop innovative solutions to ensure seamless project delivery output. 

       

• Domain experience: Application Development Management and IT Infrastructure Services specializing in Digital workplace services
• Expertise in the following in the infrastructure spaces is ideal:
• Running a large Support team of Level 1, 2 and 3 engineers.
• ITIL and ISO 20000 Service Management Process & Practice
• Service Level Management (SLM) & Experience Level Management (XLM)
• Continuous Service Improvement Planning & Execution

• Good knowledge and handling of project and program management methodology and techniques
• Project/Program planning, governance, monitoring and reporting
• Daily program management throughout the program life cycle, defining the program governance
• Risk & Change Management experience.
• Good knowledge of budgeting and resource allocation procedures
• Planning the overall program and monitoring the progress, manage engagement teams in support of the delivery of projects across our services in infrastructure and development projects.
• Identify new business opportunities and contribute to business development
• Managing the program’s budget, managing risks and issues and taking corrective measurements
• Coordinating the projects and their interdependencies, managing, and utilizing resources across projects
• Managing stakeholders’ communication across level and leadership teams.

 

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.