Senior Microsoft Solution Engineer (Tier 3)

Hybrid- Approx once a month requirement to travel to office/ client site

Up to £60,000 DOE

Excellent benefits and training package

Our client is a Managed Services Provider/ Technology Solutions provider with an exciting opportunity to join their dedicated technical team as a Senior Microsoft Solutions Engineer to strengthen the Microsoft Services team.

As a member of the team, the emphasis will be on providing high quality Microsoft solutions, technical services, and support to a diverse range of customers

The successful candidate will be required to complete a satisfactory DBS check.

Role Responsibilities:

• Microsoft 365 solutions architecture, design, implementation, migrations, documentation, and training for Microsoft 365 projects
• Implementing device management with Intune, including managed and BYOD devices across Windows, macOS, Android, iOS, and iPadOS MDM
• Documentation of processes, scopes of work and projects to a range of audiences of differing technical abilities
• Software packaging for a range of basic to complex applications
• Supporting the rollout of the latest Microsoft and third-party features across a variety of live environments
• Management of Endpoint protection across a variety of vendors and customers
• Management of Windows OS updates across various environments
• Provide knowledge transfer and training to Tier 1 and Tier 2 Service Desk Engineers
• Reactive work relating to Infrastructure Alerts and Events impacting BAU
• Practise and implementation of security best practices across all environments
• Providing Tier 3 server support for Windows Server 2016 and higher (Active Directory, Group Policy, File and Print Sharing, DNS, RDS, High Availability options)
• Microsoft 365 3rd line Support (Exchange Online, SharePoint, OneDrive for Business, PowerShell Online, Directory Sync and Identity Management)

Additional responsibilities may include

• Network troubleshooting and diagnostics (TCP/IPv4, DHCP, DNS)
• VMWare vSphere (v7+) Administration
• Undertaking Cyber Essentials Certifications on behalf of customers
• Auditing existing systems to form project plans, recommendations and roadmaps

Key Skills & Experience

• Attention to fine detail in all aspects of work including documentation of work undertaken
• Ability to work effectively under pressure in a fast-paced, dynamic working environment and manage conflicting priorities to achieve deadlines
• Excellent communication skills
• Establish and maintain constructive working relationships
• Excellent time management skills
• Ability to drive continual improvements (both internally and to our clients) using technology and process implementation and refinement
• To be able to travel to various customer sites as and when required
• Prior experience designing and implementing Microsoft solutions
• Ability to demonstrate solutions to customers when necessary

The ideal candidate will have experience and/or certification in the following areas;

• Microsoft Certified: Azure Administrator Associate (or higher)
• Microsoft Certified: Modern Desktop Administrator Associate (or higher)
• MCSA / MCSE (or equivalent)
• VMware VCP
• Other Operating System Experience (iOS, Android, Linux)

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.