1st Line Service Desk Analyst
JOB TYPE: CONTRACT
JOB ID: 44208
SALARY TYPE: DAILY
PER DAY PAY: From GBP £0.00 to GBP £0.00
Vacancies: 1
ADDED DATE: 20-01-2025
JOB DESCRIPTION:
Job Title: 1st Line Service Desk Analyst
Contract Duration: 6 months
Working Location: Fully Remote: Office is in North London
Start Date: February
You will be representing a successful Managed Services Organisation as a dedicated 1st Line Service Desk Analyst to one of their key customers.
This is a fully remote position, inside IR35, Monday to Friday, a laptop and work equipment will be provided
Main Responsibilities:
• Monitor Service Desk call queues, ensuring that all tickets are fully updated and are processed appropriately.
• Escalating incidents where customer calls to chase or where progress is slow
• Ability to communicate effectively with clients and manage technical queries
• First point of contact for Technology, delivering a professional service that promotes high customer satisfaction levels
• Escalating the ticket to 2nd Line where required
• Providing first line support by diagnosing and resolving incidents and escalating incidents and service requests to the appropriate support team
Experience
• Providing remote user support and L1 Ticket Triage.
• Supporting users for Microsoft Windows Applications, O365, Active Directory, Teams
• Using Active Directory for password resets, creating accounts, managing leavers
If you are available and interested in this opportunity, please apply for further information.
Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’.
We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
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