Technical Support Analyst

JOB TYPE: TEMPORARY_TO_PERMANENT

JOB ID: 44838

SALARY TYPE: HOURLY

SALARY RANGE: From GBP £0.00 to GBP £0.00

Vacancies: 1

ADDED DATE: 05-02-2025

JOB DESCRIPTION:

Technical Support Analyst

Fixed Term Contract | 3 months | £150 per day

Overview

We are seeking a Technical Support Analyst to join our team and provide exceptional technical assistance to our customers users, onsite in London. The ideal candidate will have a solid understanding of L1 support, Tech Bar operations, and experience with Windows 10, Office 365, and Active Directory. The successful applicant will be a proactive problem-solver, with strong communication skills.

Day-to-day

• Provide first-level technical support to end-users through various channels, including in-person visits to the Tech Bar, and ticketing systems.
• Assist with Windows 10 and Office 365 troubleshooting, resolving issues related to software, hardware, and network connectivity.
• Manage Active Directory user accounts and permissions, ensuring proper access and security protocols are followed.
• Participate in imaging and deployment activities, ensuring new devices are set up and configured according to company standards.
• Provide general technical support and guidance to employees, promoting a positive and inclusive service experience.
• Collaborate with the IT team to identify recurring issues and contribute to the development of knowledge base articles and training materials.
• Stay up-to-date with the latest technology trends and best practices to continuously improve the support experience for users.

We are committed to creating a diverse and inclusive workplace and encourage individuals of all backgrounds to apply.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.