IT Support Engineer – London – 4 month contract

 We are currently recruiting for an IT Support Engineer to assist on an initial 4 month contract to be based in the Central London area looking to start ASAP. The successful candidate will be responsible for providing IT Support to the Office, retail and manufacturing sites within the UK, including computer hardware, software, applications, network printers and scanners.

Main Responsibilities:

• Provide local technical support and assistance for all computer hardware (laptops, printers, POS, mobile phones, network assets, telephones, scanners etc.).
• Act as the onsite single point of contact for internal client technical issues, working with internal and external IT teams, including external vendors. 
• Install and configure workstations, software, and systems as designated by Information Technology division.
• Provide assistance to internal and external Information Technology teams with all project and support related deliverables pertinent to the location.
• Perform IT Service management by utilizing ServiceNow to track, update and resolve incidents and requests for local operations, ensuring adherence to documented processes and policies.
• Provide training and knowledge transfer to operation staff, including the creation of documentation for site-specific processes in the form of Knowledge Articles and SOPs.
• Monitor health and track maintenance of local IT Systems, including Server, Network, Telephony, and other critical systems and processes. This includes tracking and maintaining IT inventory specific to the location.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.