Technical Team Leader

JOB TYPE: CONTRACT

JOB ID: 48984

SALARY TYPE: DAILY

PER DAY PAY: From GBP £200.00 to GBP £250.00

Vacancies: 1

ADDED DATE: 28-05-2025

JOB DESCRIPTION:

Technical Team Leader – London – Temp to Perm

 

Here at Lucid we have an exciting opportunity for a Technical Team Leader based in London 5 days per week on a temp to perm basis. You will be responsible for the leadership of the onsite deskside support team; you will take ownership and responsibility to ensure that the team are providing an onsite support desk service in line with the customers SLA’s

 

Responsibilities:

• Lead, mentor, and coach a team of deskside support technicians, providing guidance and support to optimize performance.
• Act as an escalation point for advanced or difficult help requests.
• Set clear objectives and expectations for team members, monitoring progress, and providing constructive feedback.
• Foster a positive team culture focused on collaboration, accountability, and continuous improvement.
• Conduct regular team meetings to disseminate information, share best practices, and address any challenges or concerns.
• Provide hands-on technical support and troubleshooting for desktops, laptops, printers, peripherals, and other end-user devices.
• Diagnose and resolve hardware, software, and network-related issues promptly, ensuring minimal disruption to business operations. Testing fixes to ensure problem has been adequately resolved
• Maintain accurate records of support activities, including incident logs, service requests, and continual review and update of knowledge base articles.

 

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

 

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

 

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

 

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.