• 3 monthly rolling +
• Rate: £500 per day
• Remote-working (occasional site visit required)

Job Overview

We are seeking a skilled Business Analyst to support business process improvements through effective stakeholder engagement and documentation. This role is not technical but requires strong analytical and communication skills to map and optimize workflows.

Key Responsibilities

• Conduct workshops, interviews, and observations to gather detailed process requirements.
• Create clear and accurate process maps, flowcharts, and diagrams (Visio) to document current and future state workflows.
• Liaise with stakeholders to understand their needs, clarify requirements, and ensure consensus on process improvements.
• Translate stakeholder feedback into actionable insights for process optimization.
• Collaborate with project teams to support the implementation of documented processes.
• Provide input into drafting communications, training materials, and change-related messaging alongside the Business Change Manager.
• Ensure a customer-first mindset, keeping customer needs at the heart of all process improvements.
• Ability to hit the ground running with minimal supervision.

Desirable Skills & Experience

• Proficiency in process mapping tools (e.g., Visio).
• Strong attention to detail with the ability to simplify complex processes.
• Exceptional communication and interpersonal skills for stakeholder engagement.
• Familiarity with Agile methodologies (JIRA, Monday, MURAL).
• Understanding of RAPID methodology

This is an exciting opportunity for a proactive and collaborative individual to make a real impact in a dynamic environment.